Are you driven by customer satisfaction and eager to play a key role in enhancing their experience? We have the perfect opportunity for you! Join our dynamic team and contribute to the evolution of a high-quality customer service department. As a Customer Service Representative, you will be at the heart of our company, providing exceptional service to our customers, addressing their needs, solving their problems, and creating a positive and memorable experience with every interaction.
- Responding to customer inquiries and validating orders (ETD-ETA);
- Following up on ongoing orders with the production planner;
- Collaborating closely with the sales, operations, warehouse, and accounting departments;
- Ensuring customer service throughout the order process (tracking delivery times, managing purchase orders, etc.);
- Escalating order issues and complaints, if necessary, to the VP of Sales to resolve the situation;
- Entering customer orders into CCA;
- Handling invoicing and credits;
- Managing transportation logistics;
- Performing other related tasks as needed.
- DEP in sales, DEC in business management, or other relevant training or experience;
- 2 to 5 years of relevant customer service experience;
- Significant customer service experience with a strong customer service orientation, solid interpersonal skills, and a high degree of diplomacy;
- Bilingualism (French/English), both oral and written;
- Excellent communication skills, both verbal and written;
- Ability to work independently, under pressure, and manage multiple priorities;
- Problem-solving skills and initiative;
- Valid driver’s license;
- Proficiency in Microsoft Office Suite, Teams, and Microsoft 365 CRM (an asset).
- Permanent, full-time position;
- Monday to Friday, 40 hours per week;
- Flexible schedule to promote work-life balance;
- Competitive salary based on work experience and training;
- Annual salary increases;
- $500/year referral bonus for each person referred;
- Affordable group insurance with low cost (medications, dental care, life insurance, salary insurance, paramedical services, etc.);
- Telemedicine.
Submit your application
So, if you’re ready to dive into a dynamic environment where ideas flow and proactivity is key, join us now! Get ready to showcase your customer service skills, communication, and team spirit like never before!
